Automation and its effects have fascinated me ever since I came across the concept years ago. I saw gradual implementation of technology across the various sectors over the years. In the early 2010s, I worked as a Corporate Customer Service Executive for a local telco. 313@Somerset was a usual lunchtime haunt. One day, I spotted several touchscreen machines in a Yoshinoya outlet.

It was right there and then, I told myself that we would see touchscreen machines in fast food restaurant across the nation.

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